Objective: We are looking for Process Associate (Trainee) to provide business and technical customer support to eTeki users (Customers / Interviewers / Candidates). Your job will involve answering phone calls, emails, and chats regarding escalated issues for resolution, documentation and follow-up.

Working Hours: EST/CST/MST time zone – Working days as specified by the management (Should be flexible to work in any shift)

Location: Visakhapatnam

Job Description:

Key Responsibilities

• Receiving and answering customer/interviewer/candidate functional and technical inquiries and requests via email, phone and online chat.
• Job management, candidate scheduling, freelancer interviewers management and interviews management
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintain the work process by following policies and procedures and documenting it.
• Meets the monthly KPIs
• Maintains high quality of user service by following organizational standards.
• Proactively obtaining technical knowledge by attending training sessions

Desired Candidate Profile:

• EST/CST/PST  time zone only.  Working days (5 day work week) as specified by the management  (Should be flexible)

• • Strong User Focus:  Interviews and Freelance Interviewer management, Explain features, troubleshooting functional and technical issues & follow-up skills; commitment to continuous improvement.
  • Previous Analyst/Customer Service/Help Desk experience is a must have.
  • Strong business process aptitude
• Good English communication skills is a MUST
• Regular Graduation in any discipline from any recognized university
• Strong interpersonal and problem-solving skills
• Good computer troubleshooting skills (i.e. webcam and microphone connectivity via device and browser settings)

If you are interested to explore further, please send your resumes/cv to careers@eteki.com