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Process Associate (Trainee)

Process Associate (Trainee)

  • Full Time
  • Remote

eTeki

Objective: We are looking for Process Associate (Trainee) to provide business and technical customer support to eTeki users (Customers / Interviewers / Candidates). Your job will involve answering phone calls, emails, and chats regarding escalated issues for resolution, documentation and follow-up.

Working Hours: EST/CST/MST time zone – Working days as specified by the management (Should be flexible to work in any shift)

Location: Visakhapatnam

Job Description:

Key Responsibilities

  • Receiving and answering customer/interviewer/candidate functional and technical inquiries and requests via email, phone and online chat.
  • Job management, candidate scheduling, freelancer interviewers management and interviews management
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Maintain the work process by following policies and procedures and documenting it.
  • Meets the monthly KPIs
  • Maintains high quality of user service by following organizational standards.
  • Proactively obtaining technical knowledge by attending training sessions

Desired Candidate Profile:

  • EST/CST/PST  time zone only.  Working days (5 day work week) as specified by the management  (Should be flexible)
    • Strong User Focus:  Interviews and Freelance Interviewer management, Explain features, troubleshooting functional and technical issues & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk experience is a must have.
    • Strong business process aptitude
  • Good English communication skills is a MUST
  • Regular Graduation in any discipline from any recognized university
  • Strong interpersonal and problem-solving skills
  • Good computer troubleshooting skills (i.e. webcam and microphone connectivity via device and browser settings)


If you are interested to explore further, please send your resumes/cv to
careers@eteki.com